We offer replacements and refunds for defective items IF the defects occurred during delivery.
The return process is simple. Just take a photo on the defective goods, parcel and consignment note then email us at support@autooffice.my.
We will bear the shipping charges for replacements.
The return policy will only be effective for a period of one (1) week from the time you receive it from the shipping agent.
We currently charge shipping fees on "Per Order" basis. Depending on your location and shipping mode the price will vary, please refer to chart below for details.
There are 3 type of delivery you can select:
1. Courier Service by Poslaju / ABX Express / Pos E-Parcel / etc.
Destination Shipping Method
Delivery Duration (working days)
Fee (RM) (Flat Rate)
West Malaysia < 1 KG Poslaju
2 - 3
8.00
West Malaysia > 1 KG ABX Express
3 - 5
8.00
East Malaysia < 1 KG Poslaju
3 - 5
12.00
East Malaysia > 1 KG Pos Air Parcel
7 - 14
12.00
Singapore Aramax
4 - 7
40.00 (May vary depend on parcel size)
International SingPost
14 - 21
depend on parcel size
Note: Please white-list our email address support@gundam.my in your email account, so when we email the shipping status to you, it won't go into the Junk mail folder.
PACKAGING: We use hard cover boxes for all our delivery to avoid damage on the item, kindly refer to the picture above for our packaging